Server quality control and hardware SLA

Havens Hosting.

Server quality control and hardware SLA to maintain a 99% uptime

Our Servers are based on the expertise of OVH, the number 1 hosting provider in Europe and number 3 globally, with more than 150,000 physical servers. OVH owes this expertise to total control of the hosting chain – including server production – and the quality of the machine components.

Hardware guarantee and reliability

Our servers include RAID (Soft or Hard) technology. This redundancy guarantees that they will run without interruption and with maximum availability. In the event of one disk failing, the second will take over immediately.

A rigorous quality procedure

To supply you with quality , every server is systematically subjected to a series of tests to verify technical compliance and correct operation under any conditions. A robot ensures that the hardware is consistent, and that performance conforms to the specifications.

What is checked:

The processors (compliance, load test, temperature):

The RAM (size, memtest):

The BIOS (BIOS version, virtualisation):

The disks (speed, S.M.A.R.T. test, firmware versions, etc.)

Technicians are available 24/7, ready to intervene if our server becomes unavailable and to replace defective hardware components. They constantly monitor our servers and let us know if they detect even the slightest sign of a defect. In the event of failure. A technician on site in the data center will then take charge of it and will launch the diagnostic. A maximum intervention time of 1 hour from detection of a Level 1 incident, and a repair time of 2 hours.

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